Introduction
This website is owned and operated by Epic Heroes Limited. Epic Heroes Ltd is registered in England and Wales under company number 3336056 at the following address: Epic Heroes Ltd, 5 Centurion House, Edgware, Middx, HA8 7JQ. Users of this website are bound by these Terms and Conditions and should read this document before proceeding. Use of this website and information on this website is subject to the Terms and Conditions set out in this document. By using this website, the Customer is acknowledging their consent to be bound by these Terms and Conditions.
Epic Heroes Ltd reserves, under sole discretion, the right to change these Terms and Conditions at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts that they are bound by the Terms and Conditions as they are written in this document. The Customer should check this document regularly.
Forming a Contract
When the Customer places an order to purchase a product from this website, this order is a formal offer to purchase the mentioned product. Upon receipt of the Customer's order, Epic Heroes Ltd will send the Customer a confirmation email illustrating that order in detail, including the price for delivery. The confirmation email that Epic Heroes Ltd sends is neither a guarantee nor an invoice.
A contract between the Customer and Epic Heroes Ltd will come into existence when Epic Heroes Ltd charge the Customer's credit or debit card for the purchase of the product.
Pricing
All prices on this website are in £ sterling and include V.A.T. where appropriate.
Epic Heroes Ltd makes every effort to ensure that the prices listed on this website are correct. However, errors may occur and Epic Heroes Ltd reserves the right to alter product prices on this website without notice. Other reasons for price alteration may include (but are not limited to) taxation changes or other duty increases.
In the event that Epic Heroes Ltd changes the price of an item due to an error, the following Terms apply. Epic Heroes Ltd will inform the Customer as soon as possible of the amendment and of the correct price. The Customer may choose to fulfil their order at the correct price, or to cancel their order. If the Customer chooses to cancel their order and has already paid for the goods in question, Epic Heroes Ltd shall refund the full amount in accordance with these Terms and Conditions.
The Customer should be aware that a pricing adjustment due to a promotion, sale of other offer is not considered an error in price by Epic Heroes Ltd and the above Term do not therefore apply.
Epic Heroes Ltd is under no obligation to fulfil an order for a product that was advertised at an erroneous price.
Ownership of goods does not pass into the hands of the Customer until Epic Heroes Ltd has received full payment.
Epic Heroes Ltd will debit the customer's account on the day that the Customer's goods are shipped unless special circumstances apply.
Availability
Where a release date is listed on this website, that date is subject to information received from the supplier of the item. Epic Heroes Ltd will not be held
responsible if that item is delayed or cancelled, or if the content or cover art has changed. Where a new release is cancelled, Epic Heroes Ltd will cancel the Customer's order and no costs will be charged to the Customer's account.
Epic Heroes Ltd sells a number of limited editions on this website. The availability of these items is strictly on a 'first come first served' basis. Epic Heroes Ltd will endeavour to fulfil every Customer's order; however, once the supply of the limited edition item is exhausted and the Customer's order cannot be fulfilled, Epic Heroes Ltd will cancel the Customer's order and no costs will be charged to the Customer's account.
Epic Heroes Ltd will not be responsible for compensating the Customer for any other losses connected with the purchase of limited edition products.
Delivery and Shipping
Product prices on this website are exclusive of delivery and shipping charges, with the exception of the Total Price listed under the Customer's Shopping
Cart, which is inclusive of these charges. Epic Heroes Ltd will endeavour to deliver product to the Customer as soon as possible, in accordance with the Delivery Policy as detailed on this website.
All deliveries will be made to the address that the Customer gives for delivery of the product.
Epic Heroes Ltd reserves the right to refuse to deliver to an address that may not be secure. This address could be (but is not limited to) a communal postal address or a PO Box. In this event, Epic Heroes Ltd will inform the Customer as soon as possible.
Epic Heroes Ltd will not be liable to the Customer in the event that Epic Heroes Ltd is prevented by circumstance from delivering product that the Customer has ordered.
The Customer should be aware that, when goods are shipped internationally, they are subject to opening and inspection by Customs authorities.
Right to Cancel
The Customer may cancel their order, for any reason and at any time, up to 30 after the Customer has received their goods. In the event that the Customer wishes to cancel their order, the Customer must inform Epic Heroes Ltd in writing.
In the event that the Customer has unsealed the packaging on a CD, DVD, audiotape or videotape, the Customer's right to cancel no longer applies.
Should a customer wish to invoke their right to cancel on any other item, the product must be returned to Epic Heroes Ltd in its original packaging and in a resalable condition with all seals and wrappings.
Should the Customer invoke their right to cancel, the following Terms apply.
If Epic Heroes Ltd has not yet despatched the product, Epic Heroes Ltd will cancel the Customer's order and no costs will be charged to the Customer's account.
If Epic Heroes Ltd has already despatched the product, the Customer undertakes the responsibility to return that product to Epic Heroes Ltd. In this event, Epic Heroes Ltd will refund the cost of the item, but will not refund any postal charges paid by the Customer as part of their initial order.
The Customer must return the item to Epic Heroes Ltd within 30 days of receipt to qualify for a refund.
Defective Goods
In the event that an item is defective, faulty or sent in error by Epic Heroes Ltd, Epic Heroes Ltd will refund the cost of the item plus the cost of any
postal charges paid by the Customer as part of their initial order. If the Customer requires a replacement, Epic Heroes Ltd will send that replacement to the Customer free of charge.
The Customer must return the item to Epic Heroes Ltd within 30 days of receipt to qualify for a refund.
Links to Other Sites
This website contains links to other sites. These links are not in any way an endorsement by or an affiliation with Epic Heroes Ltd. Epic Heroes Ltd does not accept responsibility for the content of any external sites. Any goods that the Customer orders from another website are subject to the Terms and Conditions of that website and Epic Heroes Ltd has no liability to the Customer in respect of that website nor any goods or services the Customer obtains through its use.
Other websites are not subject to the Privacy Policy of Epic Heroes Ltd and may collect data or solicit personal information from the Customer.
Intellectual Property
All content of this website is the property of Epic Heroes Ltd and is protected by intellectual property and copyright laws. The Customer may access any part of this website and download or copy material for personal use only. The Customer may not download or copy material for use in conjunction with any other website or business. Epic Heroes Ltd retains the copyright for such material, or, where the owners of the material have licensed that material to Epic Heroes Ltd, the copyright is retained by the owners themselves.
The customer may not remove any copyright, trademark or intellectual property notice contained in original material from any material downloaded from this website.
All trademarks appearing on this website are the property of their respective owners. Use of these trademarks is forbidden unless written permission is obtained from the owner of the trademark.
Data Protection
Personal details provided by the Customer to Epic Heroes Ltd through this website will only be used in accordance with the Privacy Policy of Epic Heroes Ltd.
The Customer should read the Privacy Policy before using this website. By providing personal details to Epic Heroes Ltd, the Customer is consenting to the use of those details in accordance with the Privacy Policy as laid out on this site.
Other Information
The Customer must be over 18 years of age to buy product from this website.
Epic Heroes Ltd reserves the right to correct any errors on this website, including description and image. Epic Heroes Ltd reserve the right to refuse or cancel any website order based on an incorrect description or image. These corrections may be made after the Customer's order has been acknowledged.
Epic Heroes Ltd reserves the right to decline to supply any individual or company without explanation.
Epic Heroes Ltd reserves the right to suspend or terminate the Customer's use of this website at any time without explanation.
It is a crime to use a false name or a known invalid credit or debit card number to attempt to order from this website. Epic Heroes Ltd will prosecute any Customer caught wilfully entering a fictitious order to the fullest extent of the law.
If any single provision of these Terms and Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms and Conditions, which will continue to have full effect.
The failure of Epic Heroes Ltd to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
Jurisdiction
These Terms and Conditions shall be construed and interpreted in accordance with the relevant United Kingdom Law. The Courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matter arising from these Terms and Conditions, the Customer's use of this website or the supply of the product by Epic Heroes Ltd.
