Virgin Media extends free TV and gifts customers extra 10GB of data

Virgin Media is giving customers more free data (Photo by In Pictures Ltd./Corbis via Getty Images)

Perhaps in an effort to assuage irate customers over recent outage issues, Virgin Media is extending bonuses for its TV and phone packages.

The company tweeted this afternoon it will extend the extra TV channels it gifted to customers earlier this month and provide an extra 10GB of mobile data.

First announced at the start of April, customers on Virgin’s Mixit and Maxit bundles got a few extra kids TV and entertainment channels to help them through the lockdown.

It was only meant to be temporary but Virgin now says it will extend this until May 22 for kids TV and June 1 for entertainment.

Additionally, mobile customers will receive another 10GB data boost plus unlimited minutes – which’ll be available to use until 23 May.

The company is in the crosshairs at the moment after a huge outage earlier this week that affected thousands of people at home.

The company, which serves 5.3 million UK customers, said the problem had been fixed in the early hours of the morning, but thousands of customers still say they are having issues.

The firm said the issue had nothing to do with increased demand during the lockdown or the capacity of its cable network.

Thousands suffered an outage this week (Downdetector)

Birmingham, Nottingham, Glasgow, Manchester, Bristol, London, Liverpool, Southampton, Edinburgh has the highest rates of outages. According to Downdetector 78% of customers had issues with their cable broadband, 19% with their mobile internet and 2% with their phone connection

A Virgin Media spokesperson told Metro.co.uk: ‘An intermittent broadband issue that started yesterday evening was fixed in the early hours of this morning.

‘This was not caused by increased usage or a lack of capacity. We know how frustrating this was for customers and we sincerely apologise for any inconvenience caused.’



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